walkin for Technical Support Associate - Service Desk Delivery Voice PROC on 25th jan at hyderabad

Company Name : IBM India Pvt. Ltd,

Skills Required : BPO, VOICE PROCESS, Service Desk Delivery, SDD, Technical Support Associate, Technical Support 

Experience Required : 0 - 1 Year(s)

Job Location : Hyderabad, Bangalore 

Walkin Date : 24 January 2014 - 25 January 2014 

Walkin Time : 10:00 a.m - 01:00 p.m 

Job Description : 

Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users. 
# Remote Infrastructure support delivery 
# perform problem cause analysis 
# Resolve routine customer problem 
# Ability to Identify Opportunity & Implement Process Improvements 
# has technical experience and skills in the areas of problem determination, creativity and analysis. 
# Ability to meet a set of defined account agent productivity measurements. 
# Understanding of operating systems


Walkin Venue : 

IBM India Pvt. Ltd, SA 1, Opp to Jalbhavan, Banerghatta road, Bangalore
Or
IBM India Pvt. Ltd, 3A, Mindspace, Madhapur, Hi-Tech City, Hyderabad 

Posted Date : 23/01/2014